Cancellation and Amendment Terms for: 

1. These terms are effective from 1 November 2007 and govern all bookings made (whether through hotelgreece.gr web site or otherwise) with hotelgreece.gr You accept these booking terms on behalf of all members of your party.

2. Any booking made or order placed by you shall be deemed to be an offer by you to purchase the relevant accommodation and/or travel arrangements subject to these booking conditions A contract between you and hotelgreece.gr shall only come into existence once we have issued a confirmation invoice referring to the relevant booking reference number after we have received a payment in full. It is customer's own responsibility to check travel itinerary and ensure that all details are correct.

We reserve the right to refuse, at our sole discretion, any Order you place with us.

3. Payment in full is required at the time of booking. Payment should be made through hotelgreece.gr web site by credit plus bank charge of 3,5%. Where hotelgreece.gr is unable to confirm the initial requested accommodation an alternative may be provided and an email notification will be sent to inform you of the details. The reservation will be held for 48 hours in order for you to signify acceptance by making payment in full. Failure to make payment within 48 hours of the booking confirmation for accommodation not available for immediate confirmation will result in automatic cancellation of the booking.

4. Prices are shown in € Euro. The rate will be fixed at the time the item is created and will apply to any amendments or cancellations to that item within the booking. Exchange rates are determined by hotelgreece.gr.

5. Hotels. Star ratings are used to symbolise the overall quality, level of service, food standard and range of facilities available in any given hotel property.

The room types used by hotelgreece.gr are as follows:

Twin room
Contains two single beds in the same room. Suitable for two people.

Double room
Contains one double bed. Suitable for two people.

Single room
Contains one single bed. Suitable for one person.

Triple room
Contains twin or double bed/s + extra bed, or two double beds. Most hotels do not have one full size bed for each guest in their triple rooms.

Twin room for sole use
Contains two single beds or one double bed in the same room, to be occupied by one person.

Quad room
Contains twin or double bed/s + extra bed's), or two double beds. Most hotels do not have one full size bed for each guest in their quad rooms.

Twin/Double + child
Twin or Double room with an extra bed suitable for a child aged between 2-18 years.

Cot/ cradle or crib
Suitable for a child under the age of 2 years.

You must make payment for extras (such as incidental charges, meals, meal supplements, mini-bar, dry cleaning and laundry) prior to your departure from the hotel.

Outdoor Swimming Pools
Outdoor swimming pools are generally open during summer season only. The availability of an outdoor swimming pool facility is subject to the hotel's terms and conditions in particular depending on the weather permitting.

Heating and Air-condition
Hotels might not be able to operate heating and air-conditioning at any one time.

The operation of a heating system and air-conditioning may by subject to legal regulations of the country or the area of your destination. Due to different climates and energy saving rules the use of an air-condition or a heating system can be locally regulated.

6. Apartments and villas. Where this information is available, apartments and villas are graded according to the general standard of the accommodation. However, this grading is not always carried out by an official body, and is not equivalent to standard star ratings used for hotels. Grading (where available) should be regarded as a general guide only.

You should note the following points about apartment/villa accommodation.

• You and the other members of your party are responsible for any damage caused by your party.
• You and your party must comply with any rules and regulations set by the accommodation provider
• The total number of people (including infants and children) using the accommodation must not exceed the maximum occupancy shown on the website, otherwise you may be refused access to the accommodation or charged an additional amount.
• You and the other members of your party are responsible for payment of any charges made for use of facilities, such as electricity, gas, water, telephone, linen and security, and for any other fees levied by the accommodation provider for the use of amenities.
• You are likely to be asked to pay a deposit when you arrive at the accommodation, which will normally be applied to a credit card, in order to cover supplementary charges that may be incurred by you during your stay.

7. hotelgreece.gr does not endorse or recommend any particular accommodation or travel product. Reasonable care has been taken that the content of this web site is correct but it is subject to amendment at any time without notice. All content on this web site (including information about travel products, tours and accommodation facilities) is published in good faith but you acknowledge that hotelgreece.gr cannot check the accuracy of all information provided by its suppliers.

8. You confirm that you are at least 18 years of age. All bookings are personal to you and may not be sold, assigned or otherwise transferred.

9. Passport, visa and health requirements for you and your party are your responsibility. You are strongly recommended to obtain travel insurance against cancellation and for medical cover.

10. Cancellations and amendments to confirmed bookings are subject to the following conditions.

For accommodation:

1) A cooling off period of 24 hours will apply to those bookings (other than those mentioned below) made more than 72 hours in advance of the arrival date at the accommodation.

This will allow cancellation or amendment of an item within the 24-hour period after the first confirmation of that item without any charges being applied. 

2) For accommodation (other than apartments) during non-Special Event periods.

Cancellation charges will be applied in relation to the notice period between notification of cancellation and the date of stay at EACH place of accommodation within a booking

Amendments and changes where EITHER the number of rooms (irrespective of room type) OR the number of nights decreases will be charged as below

Cancellation fees:

Notice Period	Charges
0-72hours	the charge for the first nights accommodation
72hrs-1 week	the lesser of a) €40,00 or b) the charge for the first nights accommodation
1 week-3 months	the lesser of a) €30,00 or b) the charge for the first nights accommodation
More than 3 months	No charges

Amendments

Notice Period	Charges
0-72 hours	the lesser of a) €30,00  or b) the charge for the first nights accommodation
More than 72 hours	the lesser of a) €20,00 or b) the charge for the first nights accommodation

Passenger name changes or child age changes will incur no charges. All amendments are subject to availability. . Should any changes be rejected your original booking will be reinstated.

If you do not arrive at the accommodation on the date on which you booked to arrive or you leave the accommodation earlier than the date on which you booked to leave, then you will only be entitled to cancel or amend the booking from the time when hotelgreece.gr receives notification from you during hotelgreece.gr working hours.
All such cancellations and amendments are subject to you incurring the charge for the next twenty-four hours accommodation after hotelgreece.gr receipt of notification.

Any Cancellations or amendments notified directly to the hotel or other accommodation will not be effective. Requests for cancellations and amendments must be made through your customer account facility on hotelgreece.gr website or by contacting our Customer Services Team during office hours. Reservations not amended or cancelled through hotelgreece.gr website or Customer Services Team may become subject to a 100% charge to be applied.

3) For accommodation (other than apartments) during Special Event periods -

#CUSTOMERS WILL BE NOTIFIED AT THE TIME OF BOOKING IF SPECIAL CONDITIONS WILL APPLY#

100% cancellation charges will apply to any dates of stay falling within a Special Event period. For dates of stay within the same booking, not falling within a Special Event period, our standard non-Special Event period cancellation and amendment conditions will apply.

Any changes or modifications for dates of stay falling within a Special Event period will be treated as cancellations and will incur charges as above. The only exceptions to this will be where additional rooms/beds/cots/nights are added to existing confirmed rooms or nights.

4) For apartment accommodation -

Cancellations

Notice period	Charges
0-10 days	100% charges
More than 10 days	No charges

Where additional rooms/beds/cots/nights are added to existing confirmed rooms or nights, no amendment charges will apply. Any other changes or modifications to apartment bookings will be treated as cancellations and only incur amendment charges between 0-10 days prior to arrival.

For other travel arrangements:

Scheduled Sightseeing Tours

Special conditions

Where special conditions are attached to any Tours you will be informed at the time of booking of the relevant cancellation conditions which will apply.

For Tours without special conditions cancellation charges will be applied in relation to the notice period between notification of cancellation and the date the service is due to commence

Cancellations and Amendments

Notice period	Charges
0-72hours	100% charges
More than 72 hours	No charges

Amendments will only be charged at 100% where the number of clients decreases.

Private Transfers and Tailor-Made Sightseeing Tours

If traveling with babies and infants it is your responsibility to ensure that you bring with you, as well as fit, the correct child /infant seat for use in your booked vehicle. Failure to do this could result in your service not taking place with no refund possible.

Special conditions

Where special conditions are attached to any Tours you will be informed at the time of booking of the relevant cancellation conditions which will apply.

For Tours without special conditions cancellation charges will be applied in relation to the notice period between notification of cancellation and the date the service is due to commence

Cancellations and Amendments

Notice period	Charges
0-96 hours	100% charges
More than 96 hours	No charges

Amendments will only be charged at 100% where the number of clients decreases.

Shared Transfers

100% Cancellation charges will be applied on all shared transfer services

11. Important Information for Sightseeing Tours -

Scheduled Sightseeing

• Tips are not included. These are at your discretion.
• Children travelling free may not be entitled to meals and must be carried on the lap of accompanying adults if no seats are available.
• Suppliers of sightseeing tours decline any responsibility for articles forgotten or lost in their vehicles.
• Pick up times from hotels and duration of all tours are approximate and may be subject to traffic conditions.
• Where hotel pick-up is offered, suppliers will pick up from the majority of major hotels in the city, but not necessarily from all hotels.
• If the supplier is unable to pick you up from your requested hotel, an alternative pick-up point will be suggested.
• Where it is necessary to cancel the tour, you will be offered at least one of the following options:
• o To join the requested tour at an alternative time or at an alternative date.
• o To join an alternative tour.
• o To receive a full refund from hotelgreece.gr

Private Transfers and Tailor-Made Sightseeing Tours

• Porterage is not included.
• Tips are not included.
• For services where you have luggage with you, it is your responsibility to ensure that a large enough vehicle is booked to accommodate all luggage. If you bring extra luggage that cannot fit in the vehicle, you will need to cover any additional costs incurred in transferring your luggage.
• For services beginning at airports, stations or ports, it is your responsibility to ensure that you wait for your Driver or Representative at the appointed meeting point as detailed on your voucher.
• Should you not be able to locate your Driver or Representative at the start of a service, it is your responsibility to call the relevant telephone number as shown on your Extra Information sheet before making alternative arrangements.
• For services beginning from accommodation, please ensure that you are waiting at the appointed meeting point, as shown on your voucher, at least 5 minutes prior to your confirmed pick up time.
• Tailor-made sightseeing with a Driver and a Local Guide does not include any entrance fees. Local Guides enter many attractions free of charge, but where you require your Guide to accompany you into an attraction, you may be asked to cover the Guide's entrance fee as well as your own.
• Where available, tailor-made sightseeing may be conducted with a Driver providing the commentary whilst driving. You should note that although drivers are able to give commentary while driving, they may not be able to park the vehicle and accompany you inside specific attractions and they may not be permitted to conduct tours on foot, due to guiding regulations. This option is therefore best suited to visitors looking for a panoramic city tour.
• Tailor-made sightseeing should be conducted within the city limits.
• For tailor-made sightseeing services you can expect your local guide to have a good overall knowledge of the city sights but if you require exceptionally in-depth commentary on a particular attraction, this may not be possible.
• For transfer services where a Local Representative is included in the service, they will assist with check-in as necessary at your accommodation, airport, port or station.
• For transfers that include the services of a Driver who speaks either the local or a foreign language, the driver will not assist with check-in at your accommodation or at the airport, port or station unless stated in the extended description for that particular service.
• For transfer services where a Local Representative is available at the airport only, they will escort you to your waiting driver who will carry out the rest of the service in your booked vehicle.
• When advising details for the service you wish to book, it is your responsibility to ensure that all details sent to us are correct.
• The durations of all transfers are representative of the driving time in average driving conditions. We take no responsibility for a flight, train or other connection being missed should the duration of the service exceed that which we display.

Important Information for Shared Transfers

Shared Transfers

• When joining a transfer, you must produce a valid voucher. Without this voucher, the supplier will refuse to allow you to join the transfer.
• For services beginning at airports, stations or ports, it is your responsibility to check your voucher and follow the procedure set out in order to join your transfer.
• Transfers are provided on the basis of one average sized suitcase and one piece of hand luggage per person. Should you bring more luggage than this, you may be liable to a supplement to be paid directly to the transfer provider.
• Should you not be able to join your transfer at the start of a service, it is your responsibility to call the relevant telephone number as shown on your Extra Information sheet before making alternative arrangements.
• For services beginning from accommodation, please ensure that you are waiting at the appointed meeting point, as shown on your voucher, at least 5 minutes prior to your confirmed pick up time.
• When advising details for the service you wish to book, it is your responsibility to ensure that all details sent to us are correct.
• The durations of all transfers are representative of the driving time in average driving conditions. We take no responsibility for a flight, train or other connection being missed should the duration of the service exceed that which we display.
• Suppliers of shared transfers decline any responsibility for articles forgotten or lost in their vehicles.
• Pick up times from hotels and duration of all transfers are approximate and may be subject to traffic conditions.
• Where hotel pick-up is offered, suppliers will pick up from the majority of major hotels in the city, but not necessarily from all hotels.
• If the supplier is unable to pick you up from your requested hotel, an alternative pick-up point will be suggested.
• Suppliers of shared transfers reserve the right to alter or to cancel services at short or no notice for any reason.
• Where it is necessary to cancel the transfer, you will be offered a full refund.
• Tips are not included. These are at your discretion.
• Porterage is not included.
• If you have booked a return service, you must always confirm your return travel on arrival to secure your place, as schedules may be subject to change without notice, or may be cancelled if travel coincides with a national holiday.

12. Bookings which combine accommodation and other travel arrangements

We do not sell packages and therefore we are not required to provide security for the monies that you pay for your booking and for your repatriation in the event of our insolvency.

Changes to your travel arrangements- it is unlikely that we will have to make any changes to your travel arrangements, but occasionally, we may have to make changes and we reserve the right to do so at any time. Most of these changes will be minor and we will advise you of them at the earliest possible date. We also reserve the right in any circumstances to cancel your travel arrangements. However, we will not cancel your travel arrangements less than 2 weeks before your departure date, except for reasons beyond our reasonable control or because you have failed to pay the final balance. If we are unable to provide the booked travel arrangements, you can either have a refund of all monies paid or accept an offer of alternative travel arrangements of comparable standard from us, if available. If it is necessary to cancel your travel arrangements, we will pay to you compensation as set out in this clause.

If we make a major change to your holiday, we will inform you as soon as reasonably possible if there is time before your departure.

You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements from us if available or cancelling your booked holiday and receiving a full refund of all monies paid. In all cases, except where the major change arises due to reasons beyond our reasonable control, we will pay compensation as detailed below:

Period before departure within which notice of cancellation or major change is received by us	If we make a major change to your holiday	If we cancel your holiday	If you cancel your holiday
	Amount you will receive	Amount you will receive	Cancellation Fee
More than 90 days	Full refund	Full refund	None
More than 07 days	100% of holiday cost +10% or 20,00 € (whichever is less)	100% of holiday cost +10% or 25,00 € (whichever is less)	25,00 €
More than 03 days	100% of holiday cost +20% or 25,00 € (whichever is less	100% of holiday cost +20% or 40,00 €  (whichever is less)	40,00 €
03 days or less	100% of holiday cost +30% or 25,00 € (whichever is less)	100% of holiday cost +30% or 40,00 €  (whichever is less)	100% of holiday cost

13. Any complaint about the booking service must be notified to hotelgreece.gr in writing or by email as soon as possible. Any complaint regarding the travel arrangements must be brought to the attention of the local supplier's management as early as possible during your stay and, if not resolved to your satisfaction, should be notified immediately to hotelgreece.gr on the telephone number as provided on your Hotel/Service Voucher. Any complaint regarding the travel arrangements must be brought to the attention of the local supplier's management as early as possible during your stay and, if not resolved to your satisfaction, should be notified to hotelgreece.gr in writing.

14. We do not accept responsibility for the acts and/or omissions of our employees, agents and suppliers except where they lead to death, injury or illness. hotelgreece.gr endeavors to ensure that its discount vouchers are always redeemable; however we allow our supplier partners to change the terms of these vouchers or withdraw them without notice at any time. This rarely happens and whilst the discount should be available it cannot therefore be guaranteed.

15. hotelgreece.gr shall not be liable for any failure or delay in performance of its obligations which results directly or indirectly from any cause or circumstance which is beyond its reasonable control. The following shall be regarded as examples of such circumstances: act of God, outbreak of hostilities, riot, civil disturbance, acts of terrorism, revolution, the act of any government or authority (including but not limited to refusal or revocation of any license or consent), fire, flood, lightning, explosion, fog or bad weather, interruption or failure of a utility service (including but not limited to electricity, gas, water or telecommunications), renovations undertaken by the hotel, strikes, lockouts or boycotts, embargo, blockade.

16. hotelgreece.gr reserves the right to change these terms from time to time.

17. Your booking is governed by Greek law and is subject to the exclusive jurisdiction of the Greek courts. The booking confirmation and these terms represent the entire agreement between hotelgreece.gr and you.